The topics of the ISSS 2009 include but are not limited to:

• Services design & engineering,
• Services innovation & management,
• Services modeling & simulation,
• Industrialization and standardization of services,
• Configuration and evaluation of business services,
• Services systems and service components,
• Services platforms for orchestrating and maintaining services,
• Basic services technologies and architectures,
• Customer Integration in service desing, delivery and operation,
• Services innovation & management (key success factors, service types e.g. systems integration, professional services, self services),
• Services marketing (e.g. brand building),
• Service business models (e.g. services pricing, revenue strategies and organaization) and their evolution,
• Services governance and organizational transformation,
• Management and customizing/localization of services,
• Services operation and service offshoring,
• Risk management for services,
• Legal aspects of services (assets, intellectual property building, property rights, branding),
• Service excellence and service productivity,
• Service export and internationalization of services and
• Other services related topics

ISSS 2009 seeks two types of contributions:

• Full research papers (english, 10 pages),
• Industrial experience papers (english, 6 pages).

All submitted papers will undergo a rigorous double blind peer review process. Hence, the author(s) name(s) and address(s) must NOT appear in the body of the submitted paper, and self-references should be in the third person. Only the title should be shown at the first page, without the author's information. Papers will be selected based on originality, quality, soundness and relevance. All contributions must be original, not published, accepted or submitted for publication elsewhere. There will be a Best Paper Award for the best submitted paper.

Publishing of accepted works

All research and industrial papers will be published within a series of the Institute for Applied Informatics (InfAI) e. V. published by Logos Verlag Berlin (Scientific Publisher).

Selected best papers will be invited to create extended versions and submit to special issues of international journals (Electronic Markets - The International Journal, International Journal of Information Systems in the Service Sector (IJISSS) , International Journal on Service Science, Management, Engineering and Technology (IJSSMET) ).

We ask all authors to use the templates provided to format your paper:

 Word Template English (45.5 kB 2008-10-03 12:24:00)

 Latex Template English (153.17 kB 2008-10-03 12:25:06) 

The german templates are only for special invited talks and may not be used for regular submissions.

 Word Template German (44 kB 2008-10-03 12:24:19)

 Latex Template German (156 kB 2008-10-03 12:24:38) 

Download Call for Papers

Download the Call for Papers including further conference information:

 Call for Papers 32.41 Kb

Paper Submission

Papers will be submitted electronically using the SABRE paper submission system.
Please select "ISSS 2009" when asked to select the appropriate conference.
Please follow this link to submit a paper!

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