Session Title:

IT-Service Management

Time:

Monday, March 23,2009; 16.15-17.45

Session Chair:

n.a.

Contributions:

• Grasshoff, Jan (SAP Deutschland AG & Co. KG); Fiedler-Phelps, Heike (SAP America): New Service Model for Fast and Effective Execution of IT
   Download the abstract 11.18 Kb
  
• Pfitzinger, Bernd (Toll Collect GmbH); Jestadt, Thomas (Toll Collect GmbH): Sourcing decisions and IT Service Management
   Download the abstract 24.60 Kb

        Download the presentation 255.40 Kb

• Ingwald, Julia (Department of Marketing, TU Dortmund); Holzmüller, Hartmut (Department of Marketing, TU Dortmund); Köpke, Martin (MATERNA GmbH): The coordination of service delivery in the first stage of internationalization – the case of an IT company 
   Download the abstract 14.86 Kb

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