Session Title:

Innovation in IT Servicess

Time:

Wednesday, March 25,2009; 14.30-16.00

Session Chair:

n.a.

Contributions:

• Behrendt, Michael M. (IBM Deutschland); Schmidt, Andrea (IBM Deutschland); Kern, Robert (KSRI - Karlsruhe Service Reserach Institute): From traditional Independent Software Vendor (ISV) Applications to Cloud Services
   Download the Abstract (36.57 Kb)
  
• Schlaphorst, Gudrun (Enterpriser GmbH & Co. KG); Samuel, Jürgen (Enterpriser GmbH & Co. KG):
  Potentials of Innovation Management for IT-Service Companies in Germany - Results of a Field Study
   Download the abstract (53.17 Kb)
  
• Benyon, Robert (Rhodes University); Johnston, Rob (Blueprint); Sewry, David (Rhodes University):
  A Theoretical Model for the Development of ICT Service Agreements
   Download the abstract (68.52 Kb)

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