Session Title:

Success Factors in Service Industries

Time:

Tuesday, March 24,2009; 14.30-16.00

Session Chair:

Dr. Achim Luhn, Siemens Deutschland

Contributions:

• Robers, Diane (PricewaterhouseCoopers); Tilebein, Meike (European Business School): Service Performance - Die neuen Treiber des Dienstleistungserfolges (the new drivers for success of services)
   Download the abstract (German) 12.64 Kb
  
• Schumacher, Sven (Fraunhofer IPT): Successful Development of the Asian Service Industry exemplified by a medium-sized Fulfillment Company
   Download the abstract 11.89 Kb

Download the presentation 916.25 Kb

• Radic, Dubravko (Universität Wuppertal); Gerstner, Eitan (Loughborough University); Posselt, Thorsten (Fraunhofer Center for Central and Eastern Europe MOEZ): Are Fees Bad for Consumers? 
   Download the abstract 13.25 Kb

Download the presentation  244.94 Kb

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